Frequently Asked Questions
Everything you need to know about our premium apparel and accessories.
What is the average shipping time for orders within Canada?
Standard shipping typically takes 3-5 business days for Ontario residents and 5-7 business days for the rest of Canada. Express shipping options are available at checkout.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain accessories may be final sale.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best result.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How should I care for my Ontario Knife Company apparel?
To maintain the quality of your garments, we recommend machine washing in cold water with like colors and hanging to dry, or tumble drying on a low heat setting.